Wedgelock Equipment Ltd Warranty Policy

Warranty Inclusions

Wedgelock Equipment Limited (“Wedgelock”) warrants all products to be free from defects in material and workmanship for 12 months (365 days) from date of issue from factory to customer.

If product manufactured by Wedgelock, is proven to be defective in material and/or workmanship.

Any product repaired or replaced under the terms of this warranty policy shall retain the warranty period pertaining to the product’s original date of issue.

Warranty Exclusions

This policy does not cover:

  • Carrier machine, parts or accessories that are warranted directly to the Customer by third-party manufacturers.
  • Product failure as a result of incorrect installation, negligence or misuse.
  • Product altered or repaired by others without prior authorization by Wedgelock.
  • Costs associated with the removal or reinstallation of the product or machine downtime.
  • Personal injury or property damage caused by product failure, persons, place or machine.
  • General product wear and tear on pins and bushings.
Wedgelock Obligations

Wedgelock reserves the right to repair or replace a defective product. Repair work may be carried out at Wedgelock’s own premises or any location that Wedgelock considers appropriate.

Repair work carried out shall be conducted in an agreed timeframe and in a professional manner.

Wedgelock will reimburse in accordance with the schedule of rates below, unless negotiated prior.

Wedgelock’s obligation is limited to the defective item(s).

Customer Obligations

The Customer is responsible for the correct installation, operation and maintenance of Wedgelock product.

Repairs subject to a warranty claim require approval from Wedgelock prior to commencing work and repairs. Any work carried out without notifying Wedgelock will not be reimbursed.

Claims must be submitted within 30 days of the repair date or claim will be void.

If requested by Wedgelock, parts subject to a warranty claim must be returned within 30 days of the claim. Failure to do so will void the warranty claim.

Schedule of Rates

Unless a separate schedule of warranty rates is agreed prior, the rates below will apply to all claims.

Labour

$75.00 flat rate. Penal rates will not be covered

Travel

$1.00/km. To a maximum of 300km

Freight

Use of Wedgelock freight account by negotiation

Parts

Free issue