Last Updated: June 11, 2025

This Privacy Policy describes how Wedgelock Equipment Limited (“Wedgelock,” “we,” “us,” or “our), collects, uses, maintains, and discloses information collected from users (each, a “User”) of the wedgelock.com website (“Website”). This Privacy Policy applies to the Website and all products and services offered by Wedgelock.

We are committed to protecting your personal information and ensuring compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), and where applicable, other international data protection laws.

1.0 Information We Collect

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Website, register on the Website, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Website.

Personal Information (Information you provide to us): This may include:

• Name
• Email address
• Phone number
• Company name
• Physical address (for shipping or billing)
• Any other information you choose to provide us through contact forms, quote requests, or direct communication.

Non-Personal Information (Automatically collected information): We may collect non-personal identification information about Users whenever they interact with our Website. This may include:

• Browser name and type
• Type of computer or device
• Operating system
• Internet Service Provider (ISP)
• IP address
• Pages viewed, time spent on pages, and navigation paths
• Other similar technical information.

Cookies and Tracking Technologies: Our Website may use “cookies” and similar tracking technologies (like pixels and web beacons) to enhance User experience. Cookies are small data files placed on your device. We use cookies for:

• Website functionality (e.g., remembering preferences).
• Website analytics (e.g., understanding how users interact with the site).
• Marketing and advertising purposes (e.g., showing relevant ads). You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the Website may not function properly.

2.0 How We Use the Collected Information

Wedgelock collects and uses Users’ personal information for the following purposes:

• To Improve Customer Service: Your information helps us to more effectively respond to your customer service requests and support needs.
• To Personalize User Experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Website.
• To Improve Our Website: We may use feedback you provide to improve our products and services.
• To Process Transactions: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
• To Send Periodic Emails: We may use the email address to send User information and updates pertaining to their order or inquiry. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. Instructions to unsubscribe from receiving future emails are included at the bottom of each email.
• For Marketing and Promotion: To provide you with information about our products, services, and special offers that may be of interest to you, where you have consented to receive such communications.

3.0 How We Share Your Information

We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

We may share your information with:

• Third-Party Service Providers: We may use third-party service providers to help us operate our business and the Website or administer activities on our behalf, such as sending out newsletters or conducting surveys. We may share your information with these third parties for those limited purposes, provided that you have given us your permission.
• Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.

4.0 Data Security

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Website. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

5.0 Data Retention

We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

6.0 Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: The right to request copies of your personal data.
• Right to Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: The right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: The right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the details below.

7.0 International Data Transfers

As part of our global operations, your personal information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. If you are located outside Australia and choose to provide information to us, please note that we transfer the data, including Personal Information, to Australia and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

8.0 Children’s Privacy

Our Website is not intended for individuals under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.

9.0 Changes to This Privacy Policy

Wedgelock has the discretion to update this privacy policy at any time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

10.0 Contact Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: