Warranty
Protecting Your Wedgelock Investment
At Wedgelock, we stand firmly behind the engineering excellence and durability of every quick coupler and excavator attachment we manufacture. Your peace of mind is paramount, which is why all Wedgelock products are backed by a comprehensive warranty. This page provides details on our warranty coverage, reflecting our confidence in the quality and reliability of our equipment.
Our Commitment to Quality
Please note that Warranty work is subject to prior approval by Wedgelock or its approved representative. Any repairs undertaken without such approval are carried at the customer’s own risk and expense and may render any Warranty claim invalid.
Please fill out the interactive fields in the form and submit digitally, or download the PDF file below. If downloading, please ensure you open the form with Adobe Acrobat to enable all features before completing your submission.
New Zealand
Warranty Claim Form
Australia
Warranty Claim Form
Warranty Claim
Warranty Claim Procedure
Complete the Wedgelock Warranty Service Claim For (above). Ensure that all the information and supporting material that is requested in this form is provided to Wedgelock in a timely manner.
As a minimum you must give us;
• Serial Number of the product
• Description of the problem
• Supporting photographs/video and any other relevant information
Upon receipt of the Warranty Service Claim Form and supporting material Wedgelock will assess the claim, determine what action is required and issue a Warranty Claim Number. At this time Wedgelock will provide details of the proposed action, and if relevant, authorised reimbursable direct costs. Any parts to be supplied by Wedgelock to a third party Service Agent/Dealer Workshop will be noted and excluded from the calculation of reimbursable costs. All indirect costs such as mileage, pick-up/delivery costs, removal and re-installation etc, are the responsibility of the Customer.
Where Wedgelock has opted to replace, in full or part, the defective item(s), such replacement shall be arranged as quickly as possible.
Where repair work is to be carried out by Wedgelock, Wedgelock will make arrangements for the item to be collected from the nearest branch of the dealer, carry out the repairs and at its cost return the item(s) to the branch from which it was originally collected.
Where repair work is to be carried out by a third party Service Agent/Dealer Workshop, it is the Customer’s responsibility to arrange for the delivery of the defective item(s) to the premises of the authorised Service Agent/Dealer Workshop. Upon completion of the required repair work, the Service Agent/Dealer Workshop will return the item(s) to the Customer at the Customer’s cost and invoice Wedgelock for reimbursable direct costs associated with the Warranty Claim.
Note: any repair work carried out by a third party prior to a Warranty Claim Number being issued by Wedgelock shall have the effect of invalidating the claim. Third party invoices pertaining to the reimbursement of Warranty costs must include the Warranty Claim Number, date or service, description of work carried out and the Serial Number of the attachment or part on which such work was carried out. Failure to provide this information may delay payment and/or invalidate the claim.